Exchanges and returns

You can exchange or return your António if you are not happy with your purchase.

You have 14 days after the payment date to do so.

Within this period, please send an email to: customer@antonio-handmadestory.com , stating the order number and the reason for your dissatisfaction. Please also send your IBAN so that we can subsequently issue a refund by bank transfer.

The cost of shipping for returns or exchanges is the customer's responsibility.

You must send the product, accompanied by a copy of the invoice, to: Oficina António, Rua da Cerâmica, nº 24 Ribafria, 2475-040 Benedita - PORTUGAL

After receiving the item and checking that it is in perfect condition, we will exchange it and send you a new item. The product will not be exchanged if it has stains, marks or signs of deterioration.

The refund will be made within a maximum period of 14 days from the date on which the customer notified us of the return of the item, and after we have received it at our facilities.

The amount will be refunded by bank transfer.